🧀 Products and Quality
Are your products truly artisanal and 100% Italian? Yes. Every Nostrale Gourmet product is selected from small Italian producers and farms, who work according to traditional methods and use local raw materials. Each product description includes the specific origin and producer.
How do you choose the producers you collaborate with? We only select producers who meet high standards of quality, traceability, and sustainability, favoring small-scale artisanal producers over large-scale industrial retailers.
Do your products contain preservatives or additives? Most of our products are free of added preservatives; information on ingredients and allergens is always included on each product description, in compliance with food regulations.
Where can I find the list of ingredients and allergens? In the description of each product, you will find the complete list of ingredients, allergens, and nutritional values, as required by European regulations.
📦 Storage and Expiration
Should I store my products in the refrigerator? It depends on the product: storage instructions (temperature, exposure to light, after opening) are always listed on the label and product description.
Do products arrive fresh even with long-distance shipments? Yes, we carefully package perishable products using insulated packaging to ensure the correct temperature during transport.
🚚 Shipping
How much does shipping cost? The cost varies based on the weight of the order and the destination; you can see the exact total at checkout before confirming your purchase. Free delivery in Italy for orders over €89.00.
How long does it take to receive my order? Orders are generally shipped within 24 business hours and delivered in 2-3 business days in Italy. For shipments abroad, delivery times may vary from 2 to 5 business days.
Do you ship internationally? Yes, we ship to several European countries. International delivery costs and times are automatically calculated at checkout based on the address.
How can I track my order? As soon as your order ships, you'll receive an email with a tracking link to track your shipment in real time.
What happens if the product arrives damaged? Contact us within 48 hours of receipt with photos of the product and packaging: we'll replace it or issue a refund at no additional cost to you.
💳 Payments and Security
What payment methods do you accept? We accept credit/debit cards, PayPal, and other methods available at checkout. All payments are handled with encrypted security protocols.
Is payment secure? Yes, the NOSTRALE GOURMET website uses an SSL connection and payments are processed through certified providers; we never store your card details.
Can I pay in installments? Yes, you can split the payment into multiple installments via PayPal, which you can select directly at checkout.
🔄 Returns and Refunds
Can I return a food product if I'm not satisfied with it? For hygiene reasons, opened or perishable food products are generally not returnable, except for defects or shipping errors. If you encounter any problems, please contact us: we'll always find a solution.
How do I request a refund? Please contact our customer service team at info@nostrale.eu within 2 days of receiving your order, providing your order number. We'll review your request and process a refund or exchange as appropriate.
How long does it take for my refund to be processed? Once your request is approved, the refund will be credited to your original payment method within 5-10 business days.
ℹ️ Customer Service
How can I contact you with questions? You can contact us via the contact form on the website or by email at info@nostrale.eu. We generally respond within 24 business hours.